What is Unified Communications?
Unified Communications (UC), not to be confused with Unified Messaging (UM), is the integration of voice, email, messaging, fax, presence, call management and conferencing applications through a single desktop (PC) or application interface, such as a mobile phone.
In today’s business environment, organisations with a mobile or contract workforce, virtual value chain and demanding ‘connected’ customers are facing increasing communication and collaboration challenges.
Many Small and Medium Enterprises (SMEs) are looking for superior integrated communication solutions that can facilitate greater employee and partner productivity, improved customer service and advanced communication information management.
Business benefits of a Unified Communications platform from On-Line Communications
The most compelling reason for any small and medium business to deploy a Unified Communications platform is to manage, action and exchange information more efficiently and productively. Besides improved operating costs and efficiencies, by deploying a Unified Communications platform from On-Line Communications, many small businesses are benefiting more from improved business communication, collaboration and productivity as they are able to:
- Respond to customers enquiries more efficiently
- Provide higher levels of customer service
- Improve collaboration between employees and business partners
- Manage internal and external communication more intelligently
- Respond to new business opportunities and challenges more rapidly
- Reduce Carbon footprint with less travel and associated costs
On-Line Communications - the Unified Communication (UC) experts
On-Line Communications has extended its expertise and experience in Enterprise Unified Communications to the specific requirements of Small and Medium Enterprise. Our systems employ genuine open standards to ensure the unified communications systems integrate seamlessly with other applications and communications platforms.
This Open Communications approach not only simplifies initial implementation and deployment, it also safeguards financial investment by enabling further expansion and integration to all future platform capabilities.
As an Award winning solutions partner for Siemens and Shore-Tel we are focused on delivering scalable Unified Communication solutions and systems that will meet your business goals not just today but tomorrow.
Contact On-line Communications today to discuss your Unified communications needs.