Improve your customers’ experience and first time problem resolution with HiPath ProCenter.
Efficiently Communicate with Your Customers
Customers form an impression of your business based on their total experience and how they are treated throughout the relationship. It is important to have a solution in place that is easy to integrate, user friendly and able to monitor and measure performance.
Our HiPath ProCenter solutions can do this and more, allowing you to interact with customers at the highest level, improving satisfaction, increasing revenue and loyalty while enhancing productivity.
HiPath ProCenter is a set of packaged software applications that improve the effectiveness and efficiency of a company's contact centre operations, through skills-based routing, universal queuing, routing and tracking across all your media channel agents, management tools, and comprehensive reporting.
Advanced Routing and Tracking
HiPath ProCenter is a multimedia system for routing, tracking and handling customers. It gives you the advantage of intelligent routing, allowing you to decide the most efficient way to answer each contact to ensure the customer is directed to the most qualified person to handle the call.
Integrated with your other customer relationship management systems, ProCenter delivers a world class customer service experience. Market proven, fully scalable and can accommodate from small 10 agent environments, up to large multi-site enterprise installations.
Scalable with Unified Administration
Today, the most innovative contact centres are increasing First Contact Resolution (FCR), retaining agents, and increasing customer satisfaction without regard to physical location of resources, customers, or legacy voice technology.
ProCenter has the ability to scale and expand your operations to home-based agents, branch offices or overflow groups and backup locations, rather than remain 'islands of functionality'.
Information and data is simplified with a single unified point for administration, management and reporting. Innovative productivity tools are also available for administrators, supervisors and agents.