Unify Phone is a cloud-based WebRTC telephony connectivity solution for OpenScape platforms, OpenScape Voice, OpenScape 4000 and OpenScape Business. Unify Phone allows end users to utilise cloud based mobile and web-based clients so they can access telephony from these platforms. Unify Phone can be deployed easily onto Unify’s OpenScape platforms. Unify Phone is a cloud-based […]
The OpenScape Contact Center (OSCC) V11 is an end-to-end customer engagement solution supporting up to 7,500 agents available on premise, hybrid or virtualised from the cloud. The Contact Centre is uniquely designed with a powerful routing and reporting engine, a 360-degree contact view and market-leading usability from a Circuit-like UI. REST APIs ensure a robust […]
In today’s business world, people need to be in contactable at all hours of the day. With seamless mobility, this becomes a reality – you can reach your staff by dialling one number, regardless of whether they answer on their mobile, their home phone or their office phone. Stuart Edge, Director, On-Line Communications What is […]
Contact Centre Business Phone Solutions At On-Line Communications, we are Contact Centre specialists. We sell the OpenScape Contact Center Agile module from Mitel and we implement at least four new contact centres each year. We know from our customers’ feedback, that they’ve have found it to be extremely helpful for their businesses. Stuart Edge, Director, […]
Unified communications allows you to simplify the way you share, manage and exchange information – you can receive your voicemail, email, SMS and fax all through a single inbox, even from remote sites. Stuart Edge, Director, On-Line Communications What is Unified Communications? Unified Communications (UC), not to be confused with Unified Messaging (UM), is the integration […]
As business phone specialists, we understand that Small and Medium Enterprise require not only improved telephony cost savings but a communication solution which can improve employee productivity and provide superior customer service. In other words, this is what advanced Business Phone Systems bring to an organisation. Stuart Edge, Director, On-Line Communications On-Line Communications specialises in […]
“As business phone specialists, we understand that Medium and Large Enterprises require not only improved telephony cost savings, but an Enterprise Business communication solution which can improve employee productivity and provide superior customer service.” Stuart Edge, Director, On-Line Communications Online Communications has been installing and supporting Enterprise Business Phone Systems and Corporate Telephone Solutions for over 20 […]
