The new Callout Application designed by On-Line Communications, ensures your callers reach important out-of-hours support staff in your organisation. Instead of forwarding calls to a mobile, using this Callout Application, you can forward calls to a pilot number which then keeps routing the call to further numbers until it’s answered. This avoids important calls going […]
The OpenScape Contact Center from Unify allows companies to monitor any comments they receive instantly on their Facebook page so they can act quickly and take down any comments considered discriminatory or negative. The Contact Center sends any Facebook comments to Contact Center agents who are then able to ‘hide’ the comment from public view […]
The OpenScape CP205 is available in SIP and HFA. Features: Graphical display, 2 lines (192*48 pixel), monochrome Notification LED 4 Free programmable feature keys with LED, pre-programmed with: Call Log, Directory, Forward and Redial 5 Fixed feature keys, 3 with LEDHold, Transfer, Conference, Settings and Messages 4-Way navigator, plus OK-key 3 Audio keys (Mute/Speaker/Headset) with LED Volume control +/- […]
Unify’s OpenScape Contact Center Suite has won the award for the Best Call and Contact Center solution at the German Funkschau Readers’ Awards for the IT-K Products of the year. Circuit also featured in the awards winning second place in the category for #UnifiedCommunications. To read more about the awards you can visit here: #itkprodukt19 […]
The OpenScape Contact Center (OSCC) V9R2 is an end-to-end customer engagement solution supporting up to 7,500 agents available on premise, hybrid or virtualised from the cloud. The Contact Centre is uniquely designed with a powerful routing and reporting engine, a 360-degree contact view and market-leading usability from a Circuit-like UI. REST APIs ensure a robust […]
The Australian Human Rights Commission (AHRC) was established in 1986 by the Australian Federal Parliament as an independent statutory organisation reporting to Parliament through the Attorney-General of Australia. The Commission leads the promotion and protection of human rights in Australia through education and public awareness, addressing abuse of human rights, complaints of discrimination and human […]
On-Line Communications is an award winning premium solutions partner for Unify, formerly Siemens Communications Systems, one of the world’s leading business phone system manufacturers. Our decision to partner with Unify was based on the knowledge that 75% of all Global 500 companies use Unify Phone Systems and Communication solutions. Unify has an outstanding record of […]
In today’s business world, people need to be in contactable at all hours of the day. With seamless mobility, this becomes a reality – you can reach your staff by dialling one number, regardless of whether they answer on their mobile, their home phone or their office phone. Stuart Edge, Director, On-Line Communications What is […]
Contact Centre Business Phone Solutions At On-Line Communications, we are Contact Centre specialists. We sell the OpenScape Contact Center Agile module from Siemens and we implement at least four new contact centres each year. We know from our customers’ feedback, they have found it to be extremely helpful for their businesses. Ashraf Fahmy, Business Development […]
Unified communications allows you to simplify the way you share, manage and exchange information – you can receive your voicemail, email, SMS and fax all through a single inbox, even from remote sites. Stuart Edge, Director, On-Line Communications What is Unified Communications? Unified Communications (UC), not to be confused with Unified Messaging (UM), is the integration […]
Many of our Small and Medium Business clients are migrating to either VoIP only systems and/or a combination of PSTN and ISDN technology for improved cost savings, employee productivity and improved customer service. Stuart Edge, Director, On-Line Communications Put simply a Business VoIP Phone System (Voice over Internet Protocol) allows your business to make voice calls and […]
As business phone specialists we understand that Small and Medium Enterprise require not only improved telephony cost savings but a communication solutions that can improve employee productivity and provide superior customer service. Stuart Edge, Director, On-Line Communications On-Line Communications specialises in delivering Small and Medium Business Phone Systems throughout Australia. Many Small Business (SMEs) are migrating to office […]
