Government and Council Business Phone Solutions
We’ve been dealing with On-Line Communications for a number of years now and the service and the staff have always been excellent. Recently, On-Line upgraded our Siemens Hi-Path PABX and installed the ProCentre call centre solution for the Customer Service Centre. The functionality and reliability of this solution compared with the previous one has shown significant improvements, which has resulted in a higher level of delivered service.
Brian Harris, Communications Officer, Wagga Wagga City Council
Local government agencies and councils are under increasing pressure to provide higher levels of customer service, interactivity, and access to resources, information and council employees.
On-Line communications specialises in delivering cost-effective phone solutions for Government Agencies and Councils. The Unify phone systems are particularly well-suited to councils and local government because they have a distributed architecture which suits the way councils are usually set up with a main office and multiple satellite offices and works depots.
The Unify phone systems have a single point of management for all the applications such as voicemail, contact centre solutions, unified communications etc. The features of the phone system can be managed from the main council offices as well as scaled across satellite office locations and works depots.
The contact centre software is particularly useful because it works intuitively, meaning it is self explanatory. As a result council employees require minimal end user training and the council customers find it very easy to use.
The contact centre software is also built around first call resolution, which means whenever the customer calls, it’s highly likely the issue will be resolved on the first call. In turn, this increases customer satisfaction and council productivity.
As an award-winning Premium solutions partner for Unify we are focused on delivering flexible and scalable communication solutions and telephone systems for Local Government and Council Authorities that will meet your business goals not just today but tomorrow. Our unrivalled customer service and technical expertise ensures your Business phone solution will receive unrivalled support.
Contact On-line Communications today to discuss your business communication needs.