Retail Business Phone Solutions
We have one of the largest retailers in Australia as our customer whom we have worked with for 25 years now, supporting them in over 200 stores around the country. Over the years, the Siemens phone systems have proved to be reliable, scalable and robust enough for long hours in this tough, retail environment.
Stuart Edge, Director, On-Line Communications
On-Line Communications specialises in delivering cost-effective business phone solutions for the retail industry. Retailers recognise the reliability of our industry telephone solutions, superior return on investment, high level of customer service, technical support and comprehensive communication features such as integration of EFTPOS machines onto their telephone lines.
The Mitel phone systems are ideally suited to the constant demands of the retail environment because of their reliability and superior engineering. Stuart Edge says: “It’s a rare occurrence for a system to break down and this is critical for businesses that operate outside of normal business hours because they cannot afford for their phone system or their phone lines to go down. Many retailers put their EFTPOS machines on their telephone lines and these are used for all card transactions.”
At On-Line Communications, the Mitel retail phone solutions can improve the effectiveness, productivity, efficiency and profitability of a retail business by:
- Linking multiple retail and warehousing locations all on a single network.
- Receiving free calls within the corporate WAN network.
- Providing advanced calling ,routing and monitoring features for customers and their enquiries.
- Integrating EFTPOS,ERP and CRM applications on telephone system.
- Integrate inbound voice, email, IVR self-service and callbacks.
- Access corporate communication network and applications from any IP enabled PC/Laptop.
- Extend VoIP telephony system quickly and cheaply.
- Providing out of hours support service (see Support & Service).
As an Award-winning telephone solutions partner for Mitel (formerly Unify), On-Line Communications is focused on delivering flexible communication solutions and telephone systems for the Retail Industry that will meet every company’s business goals at all times. Add to this the company’s high standard of customer service and technical expertise, this means a Retail company’s telephone solution will be in safe hands.
Contact On-line Communications today to discuss your business communication needs and how they can work effectively for a Retail organisation.