The OpenScape Contact Center (OSCC) V9R2 is an end-to-end customer engagement solution supporting up to 7,500 agents available on premise, hybrid or virtualised from the cloud. The Contact Centre is uniquely designed with a powerful routing and reporting engine, a 360-degree contact view and market-leading usability from a Circuit-like UI.
REST APIs ensure a robust ecosystem and strategic partnerships mean we can fulfill a wide variety of customer needs with Softcom for real-time analytics, ASC for Workforce Management and Genesys for very high-end contact centers.
The OpenScape Contact Center V9R2 features will be released in a series of feature packs over 2018 and include:
- Browser-based Agent and Mobile Supervisor interfaces for improved adoption and efficiency
- Replacement of CDSS with CMS removes reliance on 3rd party software without compromising capabilities and allows custom languages
- Security improvements including SAML2 (single sign on) authentication
- Disability accessibility support with WCAG 2.0 AA
- Improved Agent efficiency with 360° view search
- Ecosystem expansion with:
- Group chat collaboration for improved agent effectiveness
- REST SDK
- UC/CC co-existence with OpenScape 4000 (now possible with all Unify voice platforms)
- Chat-bot integration support
- LDAP enhancements
- Windows 2016 Server support
The OpenScape Contact Center (OSCC) V9 is a contact center system which supports 5 -100 agents for OpenScape Business customers. It brings powerful capabilities including a 360-degree contact view and market-leading usability from a Circuit-like UI.
The OpenScape Contact Center (OSCC) V9 offers these features:
- Browser-based Agent and Mobile Supervisor interfaces for improved adoption and efficiency
- Security improvements including SAML2 (single sign on) authentication
- Disability accessibility support with WCAG 2.0 AA
- Improved Agent efficiency with 360° view search
- Ecosystem expansion with:
- Group chat collaboration for improved agent effectiveness
- Chat-bot integration support
- LDAP enhancements
- Windows 2016 Server support
For more information on Unify’s Contact Centers visit here. For professional integration and services here in Australia, visit On-Line Communications here.