The OpenScape Contact Center (OSCC) V9R2 is an end-to-end customer engagement solution supporting up to 7,500 agents available on premise, hybrid or virtualised from the cloud. The Contact Centre is uniquely designed with a powerful routing and reporting engine, a 360-degree contact view and market-leading usability from a Circuit-like UI. REST APIs ensure a robust […]
The Australian Human Rights Commission (AHRC) was established in 1986 by the Australian Federal Parliament as an independent statutory organisation reporting to Parliament through the Attorney-General of Australia. The Commission leads the promotion and protection of human rights in Australia through education and public awareness, addressing abuse of human rights, complaints of discrimination and human […]
It was around six years ago when the Sandvik Group – a Swedish mining and construction giant with more than 40,000 employees worldwide – decided to upgrade its unified communications system to Unify OpenScape. The system is deployed in Sandvik’s private cloud data centre near Stockholm in Sweden and because it’s has virtually no limit […]
Waterlogic, a leader in the water purification industry, has installed the Unify OpenScape Business communications system – a cloud-based system which resides in a Sydney data centre and provides communication and telephone services to the company’s four offices around Australia. On-Line Communications installed the OpenScape Business system in Waterlogic’s Sydney office and a few weeks […]
Task With a $27 million expansion project underway, the Pro Football Hall of Fame in Canton, Ohio, needed to redesign its communication infrastructure to showcase its facilities, deepen its connection to fans, equip its conference centre with state-of-the-art telecommunications technology, and give staff the latest collaborative tools. As Dave Motts, the organisation’s vice president of […]
With over 240,000 patient visits every year, Birmingham Children’s Hospital is home to the largest single paediatric intensive care unit (PICU) in the UK and cares for over 1,000 critically ill babies, children and young people every year. Task As the KIDS advice and transport service grew, it moved to a new location adjacent to […]
Task The ING Bank is a global financial institution, offering banking, investments, life insurance and retirement services across Europe and in Asia. In Turkey, ING is one of the nation’s fastest growing banks, with 6,300 employees and 368 branches across the country. To support its rapid growth, the bank and CIO have been focused on investing […]
Task Unify has been selected by the University of Oxford to transform its existing communication infrastructure. The University is making the investment to meet the increased collaboration requirements of its staff and student population and support the University’s strategy of providing a world-class forum for intellectual engagement. Solution The three-year project will see Unify replacing […]
Task 1) Upgrade of the communications solution to the latest version of OpenScape Voice. 2) Migration of the existing OpenScape Xpressions voicemail solution to unified messaging, while retaining all messages. 3) Conversion of all systems (back end & front end) in one weekend. 4) Punctual implementation with an estimated project duration of 6 months. 5) […]
The Task 1) To migrate the telecommunications infrastructure of the Brazilian Coca-Cola subsidiary to a highly secure convergent voice and data system, expanded to meet new operational and business requirements for over 1000 users. 2) To transform six communication centres into a single, centrally-managed platform which delivers cutting-edge communications, collaboration technologies and mobility. 3) To […]
