The rise of the decentralised workplace with multiple office locations, virtual teams and international customers, requires almost 24/7 business activity and ultimately, a way of unifying the communications for all of this business activity. – for example, designing in Sydney, producing in China and selling in Europe.
For example, you could have a product which is designed in Sydney, produced in China and sol in Europe. This business will require 24/7 connectivity because enterprises have countless ways in which to communicate including via phone, webchat, email, voicemail, video and instant messaging.
The problem is, trying to manage them all can become costly and counterproductive. Having to remember several phone numbers, leaving the same message on multiple devices, trying to track down colleagues with the required expertise to take an urgent call – all this can leave your staff frustrated but also gives your customers a feeling that their importance or value to your company is not recognised.
At On-Line Communications, we have seen enterprises struggling to find the right solution to improve communication between multiple office locations, offshore production operations and overseas clients and partners.
Unified Communications is increasingly recognised as a potential solution IF deployed correctly.
A Unified Communication (UC) platform is one that seamlessly integrates people, processes and applications because it can transform any communications device into an office phone, giving your staff greater flexibility and dramatically reducing your mobile calling costs.
With UC presence functionality, you can check the status of all your contacts (colleagues, customers and prospects) at a glance. Then with UC conference calling, you can simply drag and drop available contacts to make an ad-hoc or dial-in conference call.
Importantly with a Unified Communications solution you are able to seamlessly:
- Link multiple office and remote site locations.
- Receive free calls within the corporate WAN network.
- Use a single receptionist for multiple sites and locations.
- Provide advanced calling and routing features for customers and their inquiries.
- Integrate CRM features within a VoIP Phone system.
- Employ video and web conferencing applications inexpensively.
- Access corporate communication network and applications from any VoIP IP enabled PC/Laptop
- Extend VoIP Business telephony system quickly and cheaply.
Is a Unified Communications solution right for your enterprise?
We have helped many companies deploy a Unified Communication Solutions successfully but the initial process is for us to review your existing communication and technical architecture, define your business requirements and end user functionality. Once this has been accomplished, On-Line Communications will then be in a position to recommend the suitability of a UC solution as a platform to improve both inter- and intra-company collaboration and communication.
As an award-winning telephone solutions partner for Mitel (formerly Siemens), we are focused on delivering flexible communication solutions and telephone systems for large and small enterprise that will meet your business goals – not just today but tomorrow as well.
Contact On-line Communications here today to discuss your business phone system and Unified Communication requirements.