Webconnex AI Receptionist is purpose-built to turn real-time voice and messaging traffic into effortless, intelligent customer experiences. It sits between your network and your applications, orchestrating calls with conversational AI, adaptive routing, and airtight security so teams can launch better customer journeys in days, not months.
It’s based on OpenAI’s GPT-5 Realtime API allow ‘speech-in, speech-out’ interaction without awkward delays.
Attendant Mode:
- Answers incoming calls according the greeting the owner has provided. The conversation is incredibly natural. For example: “Can I speak to Paul Please” will result in a call transfer.
- Does a lookup in the Company Directory using the caller ID to obtain the caller’s name, email address, mobile and chat address.
- Transfers calls depending on name or other requirements such as departments as listed the Contact Directory.
- Takes messages for people and sends them to the person or department listed in the Contact Directory. The AI Receptionist will confirm she has all the details which helps draft a useful message.
- Can send message via email, SMS or OpenScape UC instant messaging (webchat).
- Check the UC presence and status messages before transferring a call. If the contact is not available, the presence and status message are announced and a message is offered as the first option. This is controlled by a special Presence Guidance section in the configuration.
- The customer administrator can configure the Greetings and instruction as required.
- AI Receptionist is multi lingual – you can assign a language in the Customer Directory and it will speak this language to the caller. If you speech a particular language, it will respond in that language.
- AI customer can screen calls before transferring.
Voicemail Mode
- Uses the diversion ID to look up the Contact Directory and offers to take a message or transfer to another person or department in the Contact Directory.
If the Caller ID is matched in the Company Directory, it will offer to send the email to the address it found. - Keeps a record of all calls for reporting purposes.
Conference Mode
- Add AI Assistant to your conference calls and it will take note and email them to you.
- View live note creation from the web portal.
- Live translation to multiple languages.
Contact Directory
These are your internal Contacts for transfer, email and chat. Missed calls are also checked here. If a call has been diverted, AI Receptionist will offer to take a message for you. This applies to your phone and mobile number. AI Receptionist can also take messages for your missed Mobile calls.
Customer Directory
This is used to lookup the caller ID so AI Receptionist has more information about the caller. For example, personal greetings, like “Hi Stuart”.
If AI Receptionist can find a caller’s details, she can include them in emails, SMS and chat.
Other contact details can include:
- Caller language – the caller will be greeted in their own language.
- Override call screening.
Why Webconnex AI?
- Customer-ready faster: Drop-in Assistant layer that lets you ship AI-powered call flows without rewriting your telephony stack.
- Service-grade reliability: Built for carrier-grade traffic patterns with observability, failover, and rate controls you can trust.
- Control with confidence: Granular policies, identity-aware routing, and encryption from edge to core keep every session compliant and secure.
- Future-proof by design: Works with your existing SIP trunks, CPaaS, and AI models; swap providers or models without re-architecting.
- Customers will be greeted in their own language and there are also options such as override call screening.
Key Outcomes
- Reduces time-to-deploy new call flows and assistants from months to days.
- Lifts containment and CSAT (Customer Satisfaction Score) by pairing deterministic call handling with adaptive AI.
- Lowers support costs through intelligent self-service and smart deflection.
- Improves reliability with carrier-grade routing, failover and QoS-aware media handling.