Company Information

“On-Line Communications provides our clients with the most efficient, effective and affordable communications system to satisfy immediate and long-term objectives. Our philosophy is to form long term relationships with our clients by providing high quality products and services, based on our extensive experience in the industry.”

Stuart Edge, Director

On-Line Communications Systems Pty Ltd has over 20 years experience in selling and supporting small business phone systems, medium business phone systems and enterprise communication systems.

In short, it doesn’t matter whether your business is small or large — we can provide you with an affordable, reliable telecommunications solution.

On-Line Communications is a full solutions provider of communications systems in the converged technology market. We specialise in consulting, design, implementation and management of our clients’ entire communications systems.

VOIP Expert

We are experts at VoIP communications with a great deal of experience in this area. We can fill you in on how VoIP can work for you and your business. When utilised correctly, VoIP can save you money and make your business future-proofed. To find out more about what VoIP can do for your business, visit here.

Contact Centre Specialists

At On-Line Communications, we are Call Centre or Contact Centre specialists. We sell the ProCenter module from Unify and we have a large number of clients using this. They have found it to be extremely helpful for their businesses.

Unified Messaging

If your business requires Unified Messaging, we can provide this for you. Unified Messaging is simply where your emails, voicemails and fax messages all come to a unified point — i.e. your computer.

When all your messages come to the one place, you don’t miss them. Your faxes will come to your own private number and you alone can open them and read them on your computer. Your voicemail messages will come to your computer in box and you can play them at the click of your mouse. And of course, your email messages come in to your in box as well. This way, nothing goes astray.

 

Unify Australian Premium Partner

On-Line Communications is a Unify Australian Premium Partner and we have achieved this status through our extensive experience of installing and supporting Unify telecommunications products and then receiving quality of service references from many customers.

Unify is one of the largest telecommunications companies in the world and On-Line Communications has been selected as one of a limited number of partners throughout Australia meeting strict quality requirements, to install, service and support this superior range of communications solutions.

We specialise largely in this product because we feel Unify has spent a great deal of time researching and perfecting their products. Supplying this equipment means that here at On-Line Communications, we can provide the service and support levels required by major companies.

With four years as Australian Dealer of the Year, we are a dedicated distributor of the full range of Unify telephone systems and voicemail products, and the first company to introduce HiPath ProCenter into Australia. To find out more about Unify visit here.

A Full Team of Expert Engineers with the right experience

At On-Line Communications, we have a team of expert engineers who are all fully qualified, systems engineers, some with Microsoft Certification. They all have their ACA (Australian Cabling Association) licenses and have been trained in how to project manage and install your telecommunications equipment in the correct manner. They will train your staff in how to use the equipment and maintain your site’s system so it is reliable and secure.

Many of our clients’ offices are interstate, so we have formed strong alliances with a network of Siemens Enterprise Communications partners in all capital cities, enabling us to install and service systems throughout Australia at any time.

On-Line Communications ensures the convergence of all components is completed to best practice, with time schedules and quality workmanship designed to meet stated goals.

Maintenance Agreements

As part of every new sale, On-Line Communications provides you with an unconditional performance guarantee.

A written guarantee to ensure your system fully complies with all technical and operational specifications. We unconditionally guarantee to meet agreed specifications and find the right solution.

Upgrades, software changes, additions, configuration changes, programming, repairs, maintenance and all communications support services. Service agreements can also be tailored to meet special requirements.

Help Desk

On-Line Communications Help Desk aims to satisfy all inquiries and maintenance with a single phone call for all locations and ensure complete communications follow-through. We’ll make sure your customer service experience is a good one.

Research and Development

As a Unify Partner, we thoroughly test all new software upgrades and third party products in-house, to integrate with these solutions, working with Unify’s engineers to ensure products consistently reach or exceed Australian specification requirements.

Help Desk

We offer tailored finance packages to rent or lease systems, with the ability for your rental package to grow to suit your needs, offering savings over other rental companies.