One of the recent trends we have seen at Online Communications is the growing frustration senior executives and CIOs are feeling with meeting the communication challenges of the decentralised enterprise, especially within the Engineering and Construction sector.
The resources boom has not only seen a rise in a smaller regional office locations throughout Queensland, Western Australia and NSW but an increasing dependence for engineering companies on specialist contractors, consultants and client partnerships. The result? A plethora of applications and communication channels to manage.
It’s no surprise then, the most common question asked by CIOs is;” How do we bring all these locations, platforms and personnel together AND actually improve communication?”
The answer? A unified communication platform that seamlessly integrates people, processes and applications.
Online Communications was recently engaged by a Global engineering organisation to provide a communication platform for its Australian subsidiary and multiple remote office operations.
The key imperative was to foster communication between the European Head Office, remote office operations, clients and partners.
After reviewing the technical architecture requirements and end user functionality, Online Communications was able to build a unified communication platform that facilitates improved inter and intra company collaboration by leveraging Unified Communication channels such as;
- Calling via any device
- Chat and Instant Messaging
- Web and Video Conferencing
- Microsoft Outlook (Email) integration
- Integration with corporate ERP and CRM applications
However, for unified collaborative platform success in a decentralized corporate environment with ad hoc access for partners and clients, the proposed solution needs to ensure that key foundations such as; presence awareness, user directories, software application integration (such as MS Outlook) and security profiles are compulsory.
At Online Communications we strongly believe that for communication solutions to deliver value for Enterprise they need to deliver a flexible architecture that supports multichannel and cross-channel conversations and at the same time integrate with a range of business application interfaces.
Call Online Communications today to help you evaluate your next communication solution and discuss how we can improve collaboration within your organisation.