Nemertes PilotHouse Awards recognizes technology providers based on the positive ratings of IT professionals using the products or services. The award is based on the results of Nemertes analysts interviewing and surveying more than 2,000 IT decision-makers. Customers rated their providers on technology, customer service, and value.
“The 2011 PilotHouse Awards recognize the best in terms of technology, customer service and value, and Siemens Enterprise Communications clearly led in unified communications and IP contact centers among Market Challengers,” said Irwin Lazar, VP of Nemertes Research. “Most impressive is Siemens Enterprise Communications’ scoring ahead of all of its competitors overall in both product categories.”
OpenScape UC Server received the highest overall ranking for Unified Communications, ahead of competitors such as Cisco, Avaya and Microsoft. IT professionals lauded the solution for its innovative deployment models covering on-premise, hosted and cloud options, as well as the breadth of the offering featuring a full suite of UC and telephony services for small and large enterprises, and vertical solutions. Viewed as a pioneer in the UC space, Siemens Enterprise Communications is credited with continued innovation and differentiation from competitors. Additionally, Siemens Enterprise Communications was given high marks for customer service thanks to a strong global footprint and was recognized for providing superior value to customers.
OpenScape Contact Center was also rated overall highest among all vendors. The solution received the highest scores given for customer service and value, and IT professionals noted it for delivering a reliable, broad portfolio of contact center solutions that addresses customer pain points. Additionally, Siemens Enterprise Communications was recognized for delivering innovative solutions such as social media integrations and virtualization.